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Privacy Policy

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1. Introduction

Health, Happiness & Healing Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with UK GDPR. This policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

2. Data Controller

Health, Happiness & Healing Ltd
Pedders Lane, Ashton‑on‑Ribble, Preston, Lancashire, United Kingdom
Phone: 07496 875363 · Email: healthhhealing@gmail.com 

3. Personal Data We Collect

  • Enquiry forms: Name, email address, telephone number, chosen service, date, location, and message

  • Communications: Details shared during phone, email, and bookings

  • Website analytics: IP address, browser/device type, visited pages, session times via cookies

  • Cookies: Essential for functionality and anonymised performance tracking (e.g. Google Analytics); no ad or profiling cookies used 

4. How We Use Your Data

Your data helps us to:

  • Respond to enquiries, book retreats, workshops, coaching, breathwork, sound healing, Kundalini activation, and adventure days 

  • Handle communications, confirmations, and follow-up

  • Enhance our website and service quality using analytics

  • Meet legal requirements (e.g. accounting, audits)

5. Legal Basis for Processing

  • Contractual necessity: to organise bookings and deliver services

  • Legitimate interests: to run and improve our business

  • Consent: for optional marketing following explicit opt-in

  • Legal obligation: to retain records as required by law

6. Data Sharing

We do not sell or rent personal data. We may share it with:

  • Service providers (e.g. website host, email system) acting as processors

  • Legal or regulatory authorities, where required by law

7. Cookies & Tracking

  • Essential cookies: Enable core site functions (forms, navigation)

  • Performance cookies: For anonymous usage insights (e.g. Google Analytics)
    No third-party marketing or profiling cookies are used 

8. Data Retention

  • Enquiry & booking data: Kept for up to 7 years for legal and audit compliance

  • Website usage logs: Session logs deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you can:

  • Access, correct or request erasure of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request portability of your data
    To exercise your rights, contact us using the info above. You may also contact the ICO with concerns.

10. Security

We use SSL encryption, secure servers, restricted access and competent staff training. While we strive to protect your data, no online system is infallible.

11. International Transfers

All personal data is stored and processed within the UK—no transfers abroad.

12. Policy Updates

We may revise this policy; the effective date will reflect the latest update. Continued site use signifies acceptance.

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